Mantrac Nigeria, the sole authorized Caterpillar dealer in Nigeria, has officially launched its state-of-the-art Digital Service Centre in Ikeja, Lagos. This strategic investment marks a transformative milestone in Mantrac’s commitment to innovation and customer-centric service, setting a new benchmark in remote diagnostics, technical support, and equipment uptime across Nigeria and the wider West African region.
The facility serves as a remote command centre, enabling expert support for hundreds of customer sites across diverse industries—from mining and construction to oil & gas and agriculture. Equipped with advanced diagnostic technology, high-speed connectivity, and a dedicated team of certified engineers and technical advisors, the centre delivers real-time troubleshooting powered by Cat telematics.
“This facility reflects our long-term vision to redefine after-sales service in the market,” said Emad Adeeb, Managing Director of Mantrac Nigeria. “By combining Caterpillar’s world-class technology with local expertise, we’re ensuring customers get immediate, intelligent support — no matter where they are. This is about empowering productivity and building stronger partnerships.”
The Digital Service Centre offers two tiers of virtual support:
Level 1: Remote analysis and fault detection to resolve issues without dispatching technicians.
Level 2: Advanced diagnostics and digital troubleshooting for complex challenges.
Through live video consultations, remote software updates, and condition-based maintenance planning, the centre helps extend asset lifespans, reduce total cost of ownership, and minimize operational risk—especially for customers in hard-to-reach or hazardous locations.
“The launch of this centre is a major milestone not just for Nigeria but for our entire Group,” said Nigel Lewis, COO of Mantrac Group. “It is an example of how we are harnessing digital solutions to improve customer outcomes, enhance operational safety, and create a sustainable service model that will shape the future of our industry.”
“Caterpillar is proud to support Mantrac on this innovative initiative,” added Stephane Latini, Director Distribution, Eastern Africa at Caterpillar Inc. “Digital service solutions are transforming how we support our customers globally, and this new centre ensures that Nigerian and West African businesses can maximise equipment performance, productivity, and uptime with the latest Caterpillar technology.”
Currently supporting over 200 active sites in Nigeria, the centre is built with scalable infrastructure to expand its services across the region. It is fully integrated with Cat Product Link and VisionLink, enabling advanced equipment tracking, health analytics, and predictive maintenance.
This initiative is part of Mantrac Nigeria’s broader digital transformation roadmap, which includes:
•Deployment of machine connectivity solutions
•Predictive maintenance programs
•Enhanced training for field service teams
By reducing the need for frequent field travel and offering zero-cost remote support, the Digital Service Centre contributes to a more sustainable, responsive, and intelligent service model.
